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Blank resource list in Symantec Backup Exec 12.5

After installing Symantec Backup Exec 12.5 and setting the services to run under a newly created Active Directory account, we found that when trying to create a backup selection list the resources box was blank. The following error was seen:

Connection with server Failed. Hit <F5> to refresh.

This was due to the service account missing appropriate permissions. After running through this Symantec article to ensure all the requirements were on the account, we also needed to amend a Group Policy allowing the service account "Log on as Batch Job" rights.

To do this check the below:

1. Load up Group Policy Management (Start - Run - gpmc.msc)
2. Edit the Default Domain Controllers Policy
3. Browse to Computer Configuration - Policies - Windows Settings - Security Settings - Local Policies - Users Rights Assignments
4. Edit the "Log on as a Batch Job" policy
5. Add the appropriate Service Account